Senior Claims Associate

About Us

Urban Jungle is here to change the insurance industry for good.

We’re one of the fastest-growing businesses in the UK, and we’re taking on one of the biggest and most widely used categories in the world. Urban Jungle puts the customer at the heart of everything it does, uses the latest technology to make insurance simple, fair and affordable, and helps us give our customers much more confidence in their financial futures.

All of this has meant we’ve already been able to help more than 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK, rated Excellent on Trustpilot from over 9,000 reviews. We’ve raised over £30m in funding to date to help us with our mission.

We also have a huge focus on people and our planet. We’ve recently placed 1st in Tempo's 2024 award for best startup to work for, and came top 10 in the Deloitte Fast50. We’re also proud to be a certified B-Corp, and a Carbon Neutral company.

And the best bit? This is just the beginning.

About The Role

We're looking for a Senior Claims Associate to help us deliver a world-class experience for our customers.

As a Senior Claims Associate, you'll play a vital role in our operations, talking directly to our claims management partners, ensuring smooth day-to-day operations for our customers, and working closely with various teams across the business to enhance the claims experience.

We put the customer at the heart of everything we do, so we’ll look to you to continually champion customer feedback within the business, ensuring that our claims process remains a reliable source of support for our customers when they need it most. Additionally, you’ll play a key role in building new claims operational functions and tackling exciting challenges, such as helping us improve key claims processes. 

Here’s what you’ll get up to:

• You’ll be a key part of our team that works closely with our claims management partners to get claims paid - this role is incredibly important, as it’s when our customers actually get to use their insurance.
• Day-to-day, this looks like reviewing and investigating claims that are referred to us to make sure we are correctly applying the policy conditions and ensuring great claims service for customers.
• You’ll also take the lead in revolutionising our claims processes, improving efficiency both internally and for our 175k+ customers.
• Identify opportunities for bringing specific claims processes in-house, streamlining operations for quicker and smoother claims handling
• Collaborate with our external partners to continuously improve our claims performance. 

You've read this far! Here's what we’re looking for from you:

• 2+ years of relevant experience within claims. Although property or contents experience is preferred, it is not essential. 
• We are changing a huge financial industry - you are excited about being a part of this big challenge.
• Exceptional written and verbal communication skills to support our customers every step of the way.
• A natural problem-solver with a “test and learn” mentality. 
• A high level of attention-to-detail.
• Super organised and comfortable multitasking to tight deadlines.
• Not afraid to get stuck in and willing to roll up your sleeves to get customer and business problems solved when necessary.
• Above all, you’ll care passionately about delivering an exceptional experience to our customers.

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.

About Our Offer

We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London.

In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:

• A starting salary of between £34,000 - £38,000*.
• A share of our successes. Every Urban Jungler receives share options that can increase alongside performance and growth.
• An impact from day one. Our business is scaling rapidly. You'll work on ambitious projects, and your contribution will significantly impact the success of Urban Jungle now and in the future.
• Dedicated development. Continuous learning and growth are part of our DNA. Our aim is to help you develop faster than any other business could. You’ll have a dedicated senior mentor, training on whatever you need to do your job well and a dedicated personal development budget.
• Well-being support. We’re committed to supporting both physical and mental well-being through a variety of initiatives designed to help you feel your best.
• A commitment to our values. Our values inform our policies, processes, decisions and actions. They are core to how we operate as a business.
• 25 days paid leave, plus public holidays.
• All. The. Fun. We regularly organise awesome socials and have some vibrant team communities like book club, foodies, and sports.

*If our advertised salary doesn’t suit your current expectations, just let us know.

About Our Commitment

Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.